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We’d love to hear from you! Whether you have a question, need game advice, or need some inspiration for gifts, we’re all ears. Our team of toy & game-loving experts is always happy to help!
📩 Simply fill out our Contact Us form on our website, or drop us an email at gameon@jaqueslondon.co.uk . We’ll get back to you faster than you can roll a dice!
Let’s keep the fun rolling! 🎲
We know you're excited to receive your Jaques of London goodies, and we’ll get them to you as swiftly as possible!
📦 Order before 1pm Monday-Friday and get the fastest delivery! We will process these the same day.
🕑 Ordering after 1pm Monday-Friday? No worries! We’ll process it on the next working day.
(Psst... ordering on weekends and Bank Holidays mean we’ll get cracking on the next working day!)
🌍 Live in a remote area? Some bespoke delivery costs may apply, and delivery might take a little longer, but don’t worry, we’ll let you know at checkout and you can contact customer service for a bespoke delivery quote.
Place your order today and let the fun begin. Your next adventure is just a delivery away!
We want you to absolutely love your purchase but, if something isn’t quite right, don’t worry! Our returns process is super easy and hassle-free! 🎉
You have up to 30 days from the date of purchase to return an item. Here’s how simple it is:
1️⃣ Contact our friendly Customer Service Team: Just let us know what you’d like to return and why.
2️⃣ We’ll send you our step-by-step returns guide and a handy returns form.
3️⃣ Package up your item (make sure it’s unused and in its original packaging) and send it back to us. Don’t forget you proof of postage!
4️⃣ Once we have received your return back at our warehouse the items will be quality checked and a refund will be issued.
💡 Heads up! While we don’t cover return postage, we promise to make the process as smooth as possible.
So go ahead, shop with confidence!
Absolutely! Make sure you join the Jaques of London Rewards Club to unlock exclusive perks, special discounts, and VIP treats. Jaques believe playtime should come with extra rewards!
Here’s what you’ll enjoy as a Rewards Club member:
✅ Up to 25% off discount codes
✅ Instant price drops on everything
✅ Earn points for simple activities
✅ VIP emails with free toys & exclusive offers
✅ Birthday gifts just for you
✅ … and so much more!
Sign up today and let the fun (and rewards) begin!
Not at all! While we're famous for our classic games, we also have a fantastic range of children's toys designed to spark creativity, learning, and endless fun!
From educational playsets to hands-on activities, our collection is perfect for little learners and future game champions. Explore our range and bring the joy of play to every generation! 🚀🧩
Of course they are! 🌍
At Jaques of London, we believe in fun that’s kind to the planet! That’s why we use sustainable wood sources for our wooden toys and games.
Each product undergoes rigorous testing to ensure it’s safe, durable, and built to last for generations of play. A large range of our toys are crafted from solid wood, while others use carefully selected sustainable materials. Don’t worry, our paints are non-toxic and water-based, keeping little hands safe while they play.
When you choose Jaques, you’re not just choosing quality toys, you’re choosing a greener future for playtime! 🌱
100%! Safety is our top priority, because playtime should be fun AND worry-free!
✅ All of our products, including materials and paints, are EC and UKCA safety tested by an independent Testing House to meet the highest safety standards.
You can sit back, relax, and let your little ones enjoy hours of safe, joyful play with Jaques of London!
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