Frequently Asked Questions

How long will Delivery take?

Standard delivery can take up to 5 working days during busy periods.

The tracked delivery options will take 2 - 3 days.

For next working day orders, please allow one working day on orders processed before 2pm*.

*Please note that product exclusions apply. Our Next Day Delivery options excludes weekends and Bank Holidays.

How long will my order take?

Due to peak season, please allow up to a maximum of 10 working days for your order to arrive at your door. We apologise for any delay, but aim to ensure that your selected toys and games arrive with you as soon as possible

We do offer faster delivery, please see checkout for more information. To qualify for next working day delivery, orders need to be made before 2pm.

Our Croquet, Chelsea Skittles & Luxury Badminton sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

How do I return an item?

Before trying to return your order, please contact customer services (01732500200 or at Gameon@jaqueslondon.co.uk) and fill in the returns form they supply you with as many details as possible.

My order has not arrived

If your order has failed to arrive within the delivery times given to you, please contact our friendly Customer Care Team using the 'Contact us' button the help page, on 01732500200 or at Gameon@jaqueslondon.co.uk.

Where is my order?

All our orders are trackable if you supplied your contact details when placing your order – Please always include either a mobile number or email when placing your order so your tracking details can be sent to you. You can find your Tracking details in your Dispatch confirmation that should be sent to you when your order has left our warehouse.