Free Delivery Spend over £40
Toy & Games Makers Since 1795
Designed by UK teachers

Frequently Asked Questions

How long will Delivery take?

Due to the increase in demand and the restrictions we have in place to protect the health and welfare of our teams we are experiencing inevitable delays with processing orders. We have also been notified by our couriers that they are coping with overwhelming amounts of orders and have delays for deliveries.

The Team are working tirelessly to ensure that you receive your order as quickly as possible. Please delay contacting us if you have placed your order within 10 working days as this is the expected delay for order deliveries. However, if you still have not received your order after 10 working days please contact us using the contact us button in the help page.

Orders made after midday will be shipped the next working day.

How long will my order take?

Standard delivery will take between 3 - 5 working days.

Our Croquet, Chelsea Skittles & Luxury Badminton sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

Orders made after midday will be shipped the next working day.

How do I return an item?

Before trying to return your order, please contact customer services (01732500200 or at Gameon@jaqueslondon.co.uk) and fill in the returns form they supply you with as many details as possible.

My order has not arrived

If your order has failed to arrive within the delivery times given to you, please contact our friendly Customer Care Team using the 'Contact us' button the help page, on 01732500200 or at Gameon@jaqueslondon.co.uk.

Where is my order?

All our orders are trackable if you supplied your contact details when placing your order – Please always include either a mobile number or email when placing your order so your tracking details can be sent to you. You can find your Tracking details in your Dispatch confirmation that should be sent to you when your order has left our warehouse.