Tracked Delivery
Toy Makers Since 1795
Designed by UK teachers
Buy Now, Pay Later with PayPal

Delivery

Frequently Asked Questions

There is a delay with my Tracking information?

Due to the Huge demand and increase in online shopping many of our couriers are experiencing delays with collections. This means that your tracking information could be delayed, However, everyone is working as hard as they can to keep disruption to a minimum.

How long will my order take?

We have two delivery options available; our tracked service is a 3 working day service, but this may take longer at peak trading times. We also have a Next working day delivery option that is a Monday – Thursday Service * doesn’t include weekends* If you have provided your contact details when placing your order you will receive tracking information for your delivery from one of our couriers

Where is my order?

All our orders are trackable if you supplied your contact details when placing your order – Please always include either a mobile number or email when placing your order so your tracking details can be sent to you. You can find your Tracking details in your Dispatch confirmation that should be sent to you when your order has left our warehouse.

My Order has not arrived

Your order is trackable using our couriers tracking services. Your tracking number should be in your dispatch confirmation. If you are having difficulties tracking your order or you think your order may be lost please contact our friendly Customer Care Team on Gameon@Jaqueslondon.co.uk or call us on 01732500200

Delivery Options 

We continue to be committed to protecting the health and safety of our colleagues and customers.

During the holiday season and additional COVID restrictions, our delivery times may be extended.   

£5.99 Next Working Day (Mon-Thurs only. Orders placed by 2pm)
£2.99 Standard Delivery

Croquet –  Our croquet sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

We thank all our customers for their support and understanding over this unusual time.

International

For European Shipping Please select Country at checkout
We can also ship Worldwide. Please use the contact us page to chat to us directly about your needs.