Free Delivery Spend over £40
Toy & Games Makers Since 1795
Designed by UK teachers

Delivery

Frequently Asked Questions

How long will Delivery take?

Due to the increase in demand and the restrictions we have in place to protect the health and welfare of our teams we are experiencing inevitable delays with processing orders. We have also been notified by our couriers that they are coping with overwhelming amounts of orders and have delays for deliveries.

The Team are working tirelessly to ensure that you receive your order as quickly as possible. Please delay contacting us if you have placed your order within 10 working days as this is the expected delay for order deliveries. However, if you still have not received your order after 10 working days please contact us using the contact us button in the help page.

Where is my order?

All our orders are trackable if you supplied your contact details when placing your order – Please always include either a mobile number or email when placing your order so your tracking details can be sent to you. You can find your Tracking details in your Dispatch confirmation that should be sent to you when your order has left our warehouse.

My Order has not arrived

Your order is trackable using our couriers tracking services. Your tracking number should be in your dispatch confirmation. If you are having difficulties tracking your order or you think your order may be lost please contact our friendly Customer Care Team using the contact us button the help page.

Which couriers do you use?

We use Royal mail and Parcel Force as our dedicated couriers – However at peak times we can sometimes use DPD depending on demand.

Delivery Options 

Spend over £40
Free Standard Delivery (3-5 working days)
£5.95 Express Delivery (3 working days)

All orders under £40
£3.95 Standard Delivery (3-5 working days)
£5.95 Express Delivery (3 working days)

Our delivery covers the whole of the UK including Northern Ireland, but sadly we cannot offer delivery to Republic of Ireland or BFPO addresses. International shipping is no longer available.

For bespoke delivery costs to Non-Mainland UK, including the Channel Islands, please call our customer services team directly.

Our Croquet, Chelsea Skittles & Luxury Badminton sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.