Frequently Asked Questions

How long will Delivery take?

Standard delivery can take up to 5 working days during busy periods.

The tracked delivery options will take 2 - 3 days.

For next working day orders, please allow one working day on orders processed before 2pm*.

*Please note that product exclusions apply. Our Next Day Delivery options excludes weekends and Bank Holidays.

Where is my order?

All our orders are trackable if you supplied your contact details when placing your order – Please always include either a mobile number or email when placing your order so your tracking details can be sent to you. You can find your Tracking details in your Dispatch confirmation that should be sent to you when your order has left our warehouse.

My order has not arrived

If your order has failed to arrive within the delivery times given to you, please contact our friendly Customer Care Team using the 'Contact us' button the help page, on 01732500200 or at

Which couriers do you use?

We use Royal mail and Parcel Force as our dedicated couriers – However at peak times we can sometimes use DPD depending on demand.

Delivery Options 

See our Bank Holiday delivery times below.

Delivery Options
Standard Delivery: Up to 5 Working Days
Express Delivery: 2-3 Working Days
Next Working Day: Order by 2pm*

Returns Policy

We can offer a full refund on items purchased within the last 60 days. You will need to supply a receipt or order number.

Delivery Details

Our delivery covers Mainland UK including Northern Ireland, but sadly we cannot offer delivery to Republic of Ireland or BFPO addresses. International shipping is no longer available. For bespoke delivery costs to Non-Mainland UK, including the Channel Islands, please call our customer services team directly.

Our Croquet, Chelsea Skittles & Luxury Badminton sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

*Orders made after 2pm will be shipped out the Next Working Day if this option is selected at checkout - please note that Certain product exclusions apply & this excludes weekends and Bank Holidays. 

Bank Holiday Delivery

Shipping options selected over the Bank Holiday Weekend will be processed upon our next working day. For the Queen's Jubilee, our offices will close at 5pm on Wednesday 1st June. Next Day delivery options will only be processed upon resuming office hours on Monday 6th June.