Free Delivery Spend over £30
Toy & Games Makers Since 1795
Designed by UK teachers
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Order Enquiries

Frequently Asked Questions

I need to cancel my order?

If you need to cancel your order then please contact us asap at – Please note this email is for cancelled orders only Customer service enquiries will not be answered from this email address. If you have already received an email confirming your item has been shipped then we are unable to cancel your order.

How long will my Order take?

Due to the increase in demand and the restrictions we have in place to protect the health and welfare of our teams we are experiencing inevitable delays with processing orders. We have also been notified by our couriers that they are coping with overwhelming amounts of orders and have delays for deliveries. We Currently advise that orders are taking 10 Working days to be delivered.

I made an error on my order can I change it?

Unfortunately we cannot amend orders once they are processed. You can try to cancel your order using the email and reorder with the correct details.

Can I add to an order I have already made but have not received?

Unfortunately we cannot add products to an order where payment has been made or where the order has been processed. You would need to make a new order with the new items you would like to purchase.

New Orders

Thinking of buying from Jaques? But need a bit more information or help.

We have a wonderful team of people in our UK customer services with a world of knowledge of all our toys and games, Contact Us today and let us help you.

Or call our Team on 01732500200

Monday – Friday

9am – 5pm

Existing Orders

Thank you for shopping with Jaques of London.

For information on your existing orders including:

  • Delivery enquiries
  • Change of address
  • Order updates

Please use the contact us form, or give them a call on 01732500200

Please include your name and order number and a member of our UK Customer Service team would be happy to help


All our delivery options are only available on working days. We do not offer Weekend/ Public Holiday Deliveries

£2.99 Standard Delivery