Free Delivery Spend over £40
Toy & Games Makers Since 1795
Designed by UK teachers

Order Enquiries

Frequently Asked Questions

Can I cancel my order?

If you need to cancel your order then please contact us asap at – Please note this email is for cancelled orders only Customer service enquiries will not be answered from this email address. If you have already received an email confirming your item has been shipped then we are unable to cancel your order.

How long will my order take?

Standard delivery will take between 3 - 5 working days.

Our Croquet, Chelsea Skittles & Luxury Badminton sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

Orders made after midday will be shipped the next working day.

I made an error on my order can I change or cancel it?

Unfortunately we cannot amend orders once they are processed. You can try to cancel your order using the email and reorder with the correct details.

Can I add to an order I have already made but have not received?

Unfortunately we cannot add products to an order where payment has been made or where the order has been processed. You would need to make a new order with the new items you would like to purchase.

What should I do if my order hasn't arrived?

Please contact the customer services team if your order has not arrived after 10 working days.

Can I change the delivery address on my order?

Unfortunately, after the order has gone through, it is not possible to change delivery address.

New Orders

Thinking of buying from Jaques? But need a bit more information or help.

We have a wonderful team of people in our UK customer services with a world of knowledge of all our toys and games, Contact Us today and let us help you.

Or call our Team on 01732500200

Monday – Friday

9am – 5pm

Existing Orders

Thank you for shopping with Jaques of London.

For information on your existing orders including:

  • Delivery enquiries
  • Change of address
  • Order updates

Please use the contact us form, or give them a call on 01732500200

Please include your name and order number and a member of our UK Customer Service team would be happy to help


All our delivery options are only available on working days. We do not offer Weekend/ Public Holiday Deliveries. Orders made after Midday will be shipped out the Next Working Day.

£3.95 Standard Delivery