Free Delivery Spend over £50
Free Gift Messaging
Toy & Games Makers Since 1795

Order Enquiries

Frequently Asked Questions

Can I cancel my order?

If you need to cancel your order then please contact us asap at – Please note this email is for cancelled orders only Customer service enquiries will not be answered from this email address. If you have already received an email confirming your item has been shipped then we are unable to cancel your order.

How long will my order take?

Standard delivery can take up to 5 working days, depending on the time of year. We do offer faster delivery, please see checkout for more information. To qualify for next working day delivery, orders need to be made before 2pm.

Our Croquet, Chelsea Skittles & Luxury Badminton sets are made in the UK to order so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

Orders made after midday will be shipped the next working day.

What do I do if my parcel is lost?

If your parcel has been lost, you need to notify us within 21 days as we only have 25 days to raise the issue with Royal Mail. Call our Customer Services team on 01732 500200.

Can I change my gift message?

Once your gift messaging has been submitted at checkout and the purchase is made, please note that the gift message cannot be removed or amended.

Can I add to my order after I have placed it?

Unfortunately you cannot add to an order after the order has been placed and payment has been processed. If you need to order additional products please make an additional order.

What should I do if my order hasn't arrived?

Please contact the customer services team if your order has not arrived after 10 working days.

New Orders

Thinking of buying from Jaques? But need a bit more information or help.

We have a wonderful team of people in our UK customer services with a world of knowledge of all our toys and games, Contact Us today and let us help you.

Or call our Team on 01732500200

Monday – Friday

9am – 5pm

Existing Orders

Thank you for shopping with Jaques of London.

For information on your existing orders including:

  • Delivery enquiries
  • Change of address
  • Order updates

Please use the contact us form, or give them a call on 01732500200

Please include your name and order number and a member of our UK Customer Service team would be happy to help


All our delivery options are only available on working days. We do not offer Weekend/ Public Holiday Deliveries. Orders made after Midday will be shipped out the Next Working Day.

£3.95 Standard Delivery