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© 2020 Jaques of London

The Anti-Screen Revolution

Making Real Play A Real Priority

Our mission is to support families to create healthier habits without technology through the magical power of real play.

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Teaching the world to play since 1795
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Covid-19 update  

Deliveries 

Due to the current restrictions please be aware that our delivery times have changed. This is due to extra measures put in place following the advice of the government. We continue to be committed to protecting the health and safety of our colleagues and customers.  

7 Working Days - £3.95  

Next working day – Unavailable  

3 Working Days – Unavailable 

Croquet – please be advised that as our croquet sets are made in the UK to order and currently have a lead time of up to 3 weeks for delivery.  

Your Orders 

Please be aware, during these times we are working with limited resources. Therefor, we will be UNABLE TO AMEND any orders once they have been placed. PLEASE CHECK YOUR ORDER IS CORRECT BEFORE SUBMITTING.  

Response Times 

Our Team is currently experiencing a huge increase in enquiries. Customers should expect increased waiting times. Our Team remains dedicated to responding to every enquiry and aim to respond as soon as they can. Please be considerate and refrain from sending multiple contacts for the same enquiry – this will only delay the team further.  

Phone Calls 

Please be aware, we are unable to take calls at this time due to extra measures put in place to keep colleagues well.  

 

Here are some of our FAQs to help with your enquiry

Q. Where is my Order? 

Our delivery times have increased due to the current situation – staff restrictions as well as Courier delays have led to longer than usual delivery times, the warehouse staff are continuing to process orders as fast as they canBut Customers should expect delays.  

Q.What should I do if I need to change the details on my order? 

Unfortunately, during this time our colleagues will be unable to change order details once the order has been submitted. PLEASE DOUBLE CHECK your order before you place it, as we cannot edit names, addresses or items during this time.  

Q. What if I have an issue with my game? 

If you have a problem with your item and wish to contact us please include your name, order number and what the issue is in your first message – this will enable to the team to assist you quickly. A member of the team will contact you with a solution as soon as they can.  

Q. I've already sent a message and haven't had a response, what should I do. 

Please be patient – you will be contacted by a member of the customer service team – they are working by date order so, if you send a new contact regarding the same issue it pushes it to the back of the list – so please just send the one contact for each issue.  

Thank you for your understanding during this time.  

The Team at Jaques London.  

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