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Returns & Refunds

Frequently Asked Questions

How long will my refund take?

If you are returning your order you can expect to receive your refund via your original payment method in 7 working days of it being received back at our warehouse.

How do I return an item?

Before trying to return your order, please contact customer services (01732500200 or at Gameon@jaqueslondon.co.uk) and fill in the returns form they supply you with as many details as possible.

What is your returns policy?

We can offer a full refund on items purchased within the last 60 days. You will need to supply a receipt or order number.

What is your gift return policy?

We can offer a full refund on items purchased within the last 60 days. You will need to supply a receipt or order number and the item will need to be unopened and in its original packaging.

Do you accept Amazon returns?

Orders purchased from Amazon must be returned through Amazon.

What is your damaged gift policy?

Please contact customer service with a photo of the damage and your order number / receipt within 60 days of the purchase date.

What if my order has a missing piece?

If your order has a missing piece, it is necessary to get in touch with our customer service team so that we can help to rectify the issue. We offer a 2 month manufacturing warranty.