Returns & Refunds
Frequently Asked Questions
If you are returning your order you can expect to receive your refund via your original payment method in 7 working days of it being received back at our warehouse.
You can return your item by shipping it back to our main warehouse at the address below. Please fill in the returns form with your order with as many details for the reason for return as possible. If you are returning a faulty item then please contact the customer care team on 01732500200 or at Gameon@jaqueslondon.co.uk before returning your order.