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Toy Makers Since 1795
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Returns & Refunds

Frequently Asked Questions

How long will my refund take?

If you are returning your order you can expect to receive your refund via your original payment method in 7 working days of it being received back at our warehouse.

How do I return an item?

You can return your item by shipping it back to our main warehouse at the address below. Please fill in the returns form with your order with as many details for the reason for return as possible. If you are returning a faulty item then please contact the customer care team on 01732500200 or at Gameon@jaqueslondon.co.uk before returning your order.