Treasure Trove Terms & Conditions

Jaques of London's Treasure Trove

  • This campaign is subject to the following T&Cs. By signing up, you agree to subscribe to further marketing communications from Jaques of London - you can unsubscribe at anytime. Please note, this is a UK Mainland competition only.

Free product T&CS

  • Your free product is offered free with your next order. Please note a delivery charge will still apply on your next order - delivery costs will not be deducted from your next order as a result of this win. Your winning product will be automatically added at checkout, you will need to remove it if you would prefer not to receive it with those goods as they will be packed & delivered together. The winning product cannot be removed & deferred to later order.
  • In entering your details for email confirmation, users are also consenting to receive our newsletters and promotions. We will never sell or share your information with third parties. You can unsubscribe at any time.
  • Your two-week window to claim your free product starts from the moment your prize is revealed & the treasure code redeemed. Any delay in the confirmation email being delivered will not be taken into account for the claim window.
  • All prizes are chosen at random by an automated program.
  • In instances where certain giveaway products are out of stock, the winner will be sent an alternative product of a similar value. They may not be informed of this before delivery and returning for a different selected product is not an option.
  • This promotional prize is not for resale, is non-refundable and non-transferable and will not be replaced if lost or stolen. No cash refunds can be given under any circumstances

Free Delivery T&CS

  • Your free delivery win is claimable with your next order. Please note the free delivery offered is our standard 3-5 service.
  • Your free delivery will be automatically added the next time you checkout, you will need to remove it if you would prefer not to use standard delivery & wish to purchase a faster service.
  • Please allow our standard delivery time of 3-5 working days for delivery of your prize. If unforeseen circumstances occur and result in a delay in delivery, you will be informed by Jaques of London. Note that during busy periods, 3-5 days delivery is not guaranteed.
  • In entering your details for email confirmation, users are also consenting to receive our newsletters and promotions. We will never sell or share your information with third parties. You can unsubscribe at any time.
  • Your free delivery is only redeemable once but will be valid for 1 year. This window starts from the moment your prize is revealed & the treasure code redeemed. Any delay in the confirmation email being delivered will not be taken into account within the claim window.
  • All prizes are chosen at random by an automated program & cannot be exchanged for other items at any time. This promotional prize is not for resale, is non-refundable and non-transferable and will not be replaced if lost or stolen. No cash refunds can be given under any circumstances

Free eGift Card T&CS

  • Your eGift Card prize is offered free with your next order. No items needed to be added to the cart in order to redeem this item, but you will need to complete the checkout process to receive it.
  • Please note that no delivery charge will apply to the order as it is only a digital gift card – no physical gift card will be sent to you.
  • The gift card is only redeemable on our Jaques of London site (jaqueslondon.co.uk) and can be redeemed against items that are more expensive than the amount on the card. In these instances, the eGift card balance will be removed from the total cost of the order at the end.
  • Your eGift Card will be emailed to the email address of the person completing the order – if the email fails to appear after 2 working days, there may an issue with the email address you supplied or with your junk email settings – please contact customer service.
  • In entering your details for email confirmation, users are also consenting to receive our newsletters and promotions. We will never sell or share your information with third parties. You can unsubscribe at any time.
  • Your 6-month window to claim your free eGift card starts from the moment your prize is revealed & the treasure code redeemed. Any delay in the confirmation email being delivered will not be considered for the claim window. Please note that eGift cards are not redeemable during our peak season (November / December).
  • All prizes are chosen at random by an automated program.
  • This promotional prize is not for resale, is non-refundable and non-transferable and will not be replaced if lost or stolen. No cash refunds can be given under any circumstances

Discount T&CS

  • Your discount is claimable with your next order. You have 2 weeks to use your discount code, at which point it will expire.
  • Please note a delivery charge will still apply to your next order. Your discount will be automatically added at checkout, you will need to remove it if you would prefer not to use it for that order. Redemption can be deferred to a later order, so long as it still occurs during the claim window. If the code should fail to apply automatically, please retype it at checkout.
  • In entering your details for email confirmation, users are also consenting to receive our newsletters and promotions. We will never sell or share your information with third parties. You can unsubscribe at any time.
  • Your claim window starts from the moment your prize is revealed & the treasure code redeemed. Any delay in the confirmation email being delivered will not be taken into account within the claim window.
  • All prizes are chosen at random by an automated program & cannot be exchanged for other items at any time.
  • This promotional prize is not for resale, is non-refundable and non-transferable and will not be replaced if lost or stolen. No cash refunds can be given under any circumstances