Website Terms of Use

Last Updated: May 2026 

1 — We are Jaques of London 

1.1 This website (www.jaqueslondon.co.uk) ("Website") is provided to you by John Jaques and Sons Ltd ("us", "we" or "our"). Our registered office is Enterprise House, Block 7 Enterprise Way, Edenbridge TN8 6HF. Our company registration number is 00399667 and our VAT registration number is 917746200. 


2 — What are these Terms of Use? 

2.1 By accessing and/or using our Website and the services and features made available through it, you agree to be bound by these Terms of Use ("Terms"). Please read them carefully and save a copy for your future reference. 

2.2 Our Privacy Policy and Cookie Policy also apply to your use of our Website. Please review these alongside these Terms at www.jaqueslondon.co.uk/pages/privacy-policy. 

2.3 We may update these Terms at any time and for any reason, including to reflect changes to our Website, applicable laws, or best practice. You should check these Terms regularly to keep yourself informed of any changes. If you continue to use the Website after any changes are made, you are deemed to have accepted those changes. If you do not agree to the changes, you should stop using the Website. 

2.4 If you have any questions about these Terms, please contact us using the details set out in Section 3. 


3 — How to contact us 

3.1 You can reach us by: 

  • Email: gameon@jaqueslondon.co.uk 

  • Post: Jaques of London, Enterprise House, Block 7 Enterprise Way, Edenbridge TN8 6HF 

3.2 If we need to contact you, we will do so by phone, post, or email using the details you have provided to us. 


4 — Creating an account 

4.1 To access certain features of our Website, you may need to register for an account ("Account"). By creating an Account, you agree to provide accurate, current, and complete information and to keep your Account details up to date at all times. 

4.2 You are responsible for keeping your Account login details, including your password, confidential. You must not share your login details with any other person. We recommend that you choose a strong password and do not use the same password across multiple websites. 

4.3 You are responsible for all activity that takes place on your Account. If you become aware of any unauthorised use of your Account, please contact us immediately at gameon@jaqueslondon.co.uk. 

4.4 We reserve the right to suspend or terminate your Account at any time if we believe you have breached these Terms or if we suspect any fraudulent or unauthorised activity on your Account. 

4.5 You can close your Account at any time by contacting us at gameon@jaqueslondon.co.uk. Please note that closing your Account will not affect any orders that are already in progress. 

4.6 You can manage your Account settings by clicking on the Account icon at the top of our Website. 


5 — Using the website 

5.1 You can only use our Website if you are a consumer, not a business. 

5.2 You are responsible for making all arrangements necessary to access our Website, including ensuring that your device and internet connection are compatible with our Website. 

5.3 You are responsible for ensuring that no one else uses our Website through your device or Account without your permission. 

5.4 Your mobile network or internet service provider may charge you for data used when accessing our Website. You are responsible for any such charges. 

5.5 You must not use our Website in any of the following ways: 

  • In any way that breaches any applicable local, national, or international law or regulation 

  • In any way that is fraudulent, or has any fraudulent purpose or effect 

  • To transmit any unsolicited or unauthorised advertising or promotional material 

  • To knowingly transmit any data or material that contains viruses, trojans, worms, or any other harmful or malicious code 

  • To attempt to gain unauthorised access to any part of our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website 

  • To attack our Website via a denial of service attack or a distributed denial of service attack 

  • To harvest or collect any information about other users of our Website without their consent 

  • To reproduce, duplicate, copy, or resell any part of our Website in contravention of these Terms 

  • To use our Website in any way that could damage, disable, overburden, or impair it, or interfere with any other user's enjoyment of it 

5.6 We reserve the right to suspend or withdraw access to our Website at any time without notice for operational or security reasons. 


6 — No promises 

6.1 We will do our best to ensure that our Website is accurate, reliable, up to date, and free from bugs or other harmful components. However we cannot guarantee that this will always be the case, and you are responsible for ensuring you have appropriate internet security measures in place on your own device. 

6.2 The content displayed on our Website is made available for general information purposes only and is for non-commercial use. We do not promise that such content is always accurate, complete, or reliable and it should not be relied upon as any form of advice. Any reliance you place on content available on our Website is at your own risk. 

6.3 We cannot guarantee that our Website will always be available, uninterrupted, or error free. We may suspend, withdraw, or restrict access to all or any part of our Website at any time for operational or security reasons. 

6.4 You can check when these Terms were last updated by looking at the "Last Updated" date at the top of this page. 


7 — Intellectual property & our content 

7.1 All content on our Website, including but not limited to text, images, graphics, logos, icons, photographs, audio clips, video clips, and software ("Our Content"), is owned by or licensed to John Jaques and Sons Ltd and is protected by copyright, trademark, and other intellectual property laws. 

7.2 You may access and use Our Content for your own personal, non-commercial use only. You must not: 

  • Copy, reproduce, distribute, or publish any of Our Content without our prior written permission 

  • Modify, adapt, translate, or create derivative works from Our Content 

  • Use Our Content for any commercial purpose or in any way that could damage or misrepresent the Jaques of London brand 

  • Remove or alter any copyright, trademark, or other proprietary notices from Our Content 

7.3 Jaques of London, our logo, and all related names, logos, product names, and slogans are trademarks of John Jaques and Sons Ltd. You must not use any of our trademarks without our prior written permission. 

7.4 If you believe any content on our Website infringes your intellectual property rights, please contact us at gameon@jaqueslondon.co.uk with full details of your claim. 


8 — User generated content 

8.1 Our Website may allow you to post, upload, or otherwise submit content such as product reviews, comments, and other materials ("User Content"). By submitting User Content, you confirm that you have the right to do so and that the content complies with these Terms. 

8.2 You retain ownership of any User Content you submit. However, by submitting User Content to our Website, you grant John Jaques and Sons Ltd a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, adapt, publish, translate, and distribute your User Content in any media for any purpose connected with our business, including marketing and promotional activities. 

8.3 We reserve the right to monitor, edit, or remove any User Content at our discretion and without notice, in particular where we consider it to be in breach of these Terms. 

8.4 User Content must not: 

  • Be false, inaccurate, or misleading 

  • Be defamatory, offensive, obscene, or inappropriate 

  • Infringe the intellectual property rights or privacy of any third party 

  • Contain any personal data of any other individual without their consent 

  • Contain any viruses or other harmful code 

  • Promote illegal activity or incite hatred of any kind 

  • Violate any applicable law or regulation 

8.5 We make no guarantee that User Content submitted to our Website will be published or remain available on the Website. 

8.6 You are solely responsible for any User Content you submit and any consequences arising from it. We accept no liability for User Content submitted by users of our Website. 


9 — Your content 

9.1 When you submit any content to our Website, including product reviews, you confirm that: 

  • You are the sole author and owner of that content, or you have obtained all necessary permissions and rights to submit it 

  • The content is accurate and not misleading 

  • You are at least 18 years of age, or if under 18, that you have obtained the consent of a parent or guardian 

9.2 You must not submit any content to our Website that: 

  • Is threatening, defamatory, obscene, offensive, or abusive 

  • Is likely to incite racial hatred or discrimination of any kind 

  • Is illegal or infringes the rights of any third party in any country 

  • Contains any computer viruses, malicious software, or other harmful code 

  • Breaches any applicable law or regulation 

  • Is in breach of any confidentiality obligation 

9.3 You must not submit content that impersonates any person or entity, or falsely states or misrepresents your affiliation with any person or entity. 

9.4 We reserve the right to determine whether any content you submit is suitable for publication on our Website. We make no guarantee that your content will be published or remain on the Website. 

9.5 If you submit content that is found to be in breach of these Terms, we reserve the right to remove it immediately and without notice, and may suspend or terminate your Account as a result. 


10 — Links to third party websites 

10.1 Our Website may contain links to third party websites, applications, and services ("Third Party Properties"). These links are provided for your convenience and information only. 

10.2 We have no control over the content, privacy policies, or practices of any Third Party Properties and we do not endorse or make any representations about them. Accessing any Third Party Property is entirely at your own risk. 

10.3 We are not responsible for the content, accuracy, or availability of any Third Party Properties, or for any loss or damage that may arise from your use of them. 

10.4 Please read the applicable terms and privacy policies of any Third Party Property before using it or providing any personal information to it. 

10.5 If you become aware of any links on our Website that you consider to be inappropriate or inaccurate, please let us know by contacting us at gameon@jaqueslondon.co.uk. 


11 — If you breach these Terms 

11.1 If you are in breach of, or we suspect you are in breach of, these Terms or any other terms applicable to the services we make available through our Website, we may take any or all of the following actions: 

  • Issue a warning to you 

  • Effect an immediate, temporary, or permanent withdrawal of your access to your Account and/or our Website without notice 

  • Take legal action against you 

  • Disclose such information to law enforcement authorities as we reasonably consider necessary 

11.2 The actions described above are not limited and we may take any other action we reasonably consider appropriate in the circumstances. 

11.3 We will not be liable to you for any loss or damage you suffer as a result of any action we take in response to a breach of these Terms. 


12 — Our liability 

12.1 Nothing in these Terms is intended to exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. 

12.2 Our Website and all content on it is provided on an "as is" basis. To the fullest extent permitted by law, we make no representations or warranties of any kind, express or implied, as to the operation of our Website or the accuracy, completeness, or reliability of any content on it. 

12.3 We will not be liable for any loss or damage arising from: 

  • Your use of, or inability to use, our Website 

  • Any reliance you place on content or information available on our Website 

  • Unauthorised access to or alteration of your data 

  • Any interruption, suspension, or withdrawal of our Website 

  • Any viruses or other harmful code that may affect your device as a result of using our Website 

12.4 We are not responsible for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control. 


13 — Governing law 

13.1 These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or your use of our Website will be subject to the exclusive jurisdiction of the courts of England and Wales. 

13.2 As a consumer, you may also have rights under the laws of your country of residence that cannot be overridden by these Terms. 


14 — Other important terms 

14.1 We may update these Terms from time to time. The current version will always be available on this page. 

14.2 If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply. 

14.3 These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced here, form the entire agreement between you and Jaques of London in relation to your use of our Website. 

14.4 Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation. 

14.5 We may transfer our rights and obligations under these Terms to another organisation. We will always notify you if this happens and will ensure that the transfer does not affect your rights under these Terms.

 

Jaques of London. Crafting joy since 1795.