Delivery

The delivery window will depend on the size of your item. Most items are shipped with Amazon Shipping and take between 2-5 days for delivery. Bespoke items come with additional lead times of up to two weeks. Please note bespoke delivery costs for remote areas are not covered in our standard shipping zones and will experience longer delivery times, these will be quoted to you at the point of purchase.

All our orders are trackable if you supplied your contact details when placing your order – Please always include either a mobile number or email when placing your order so your tracking details can be sent to you. You can find your Tracking details in your Dispatch confirmation that should be sent to you when your order has left our warehouse.

If your order has failed to arrive within the delivery times given to you, please contact our friendly Customer Care Team using the 'Contact us' button the help page and completing our form.

if your order is midelivered due to an incorrect address being inputted at the time the order was placed, Jaques of London are not held responsible for replacing the items. Customers will need to reorder the items under the correct information or take it up directly with the courier.

Should a shipment from one of Jaques of London's couriers exhibit noticeable damage caused during transit, we kindly request that you decline the delivery and contact us immediately. However, if you have already accepted the delivery and subsequently discover evidence of shipping-related damage, we highly recommend retaining all packaging materials and associated documentation to facilitate the resolution process.

At Jaques of London, your satisfaction is our priority, and we are committed to ensuring that every aspect of your shopping experience meets our high standards. We appreciate your cooperation and understanding in promptly reporting any shipping damage incidents.

Our Couriers may experience delays in processing the huge volumes of orders during peak times. If you have contacted the courier and want to discuss it with our customer services team further, please contact them on 01732 500200.

We use Amazon Shipping, Royal mail, and Parcel Force as our dedicated couriers dependant on the size of the order and the delivery address. Every order is fully trackable, please do check the tracking sent to your given email address for more information on your delivery.