Cookie Policy

What are Cookies?

When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site and helps you to find the products that are more important to you.

jaqueslondon.co.uk is no different, we use cookies to help you shop our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to enhance your online experience and they will place cookies on your computer for use on our website too.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with jaqueslondon.co.uk. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

Recent legislation from the European Union has meant that websites must provide clear information about their use of cookies to their customers, something we at Jaques London fully support. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest retailer that you can trust.

We work with authorised third party payment processing companies who are fully PCI compliant. For security reasons, we do not store any of your financial or credit card information in our own systems.

Cookies we use

We want to make sure you are fully aware of the cookies we use and what they do when you are shopping on jaqueslondon.co.uk.

Here is a full guide to our cookies explaining the name of the cookie as it would appear on your computer and a description of what the cookie is used for:

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie name Provider Purpose Type Expiry
__cfduid zopim Used by the content network, Cloudflare, to identify trusted web traffic. HTTP 1 Year
JSESSIONID Cloud-IQ, nr-data.net Preserves users states across page requests. HTTP Session

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie name Provider Purpose Type Expiry
_ga Gleam, Jaques London Registers a unique ID that is used to generate statistical data on how the visitor uses the website. HTTP 2 Years
_gat Gleam, Jaques London Used by Google Analytics to throttle request rate. HTTP Session
_gid Gleam, Jaques London Registers a unique ID that is used to generate statistical data on how the visitor uses the website. HTTP Session

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie name Provider Purpose Type Expiry
__zlcmid jaqueslondon.co.uk Preserves users states across page requests. HTTP 1 Year
ads/user-lists/# google.com Unclassified Pixel Tracker Session
c rubiconproject.com Unclassified HTTP Session
collect google-analytics.com Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Pixel Tracker Session
IDE doubleclick.net Used by Google DoubleClick to register and report the website user's actions after viewing or clicking on e of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. HTTP 2 Years
impression.php/# facebook.com Used by Facebook to register impressions on pages with the Facebook login button. Pixel Tracker Session
khaos rubiconproject.com Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad netwo rk. HTTP 6 Months
L-# gleam.io Unclassified HTTP Session
NID google.com Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. HTTP 6 Months
put_# rubiconproject.com Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network. HTTP 30 Days
r/collect doubleclick.net Unclassified Pixel Tracker Session
rpb rubiconproject.com Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network. HTTP 30 Days
rpx rubiconproject.com Unclassified HTTP 30 Days
tap.php rubiconproject.com Unclassified Pixel Tracker Session
test_cookie doubleclick.net Used to check if the user's browser supports cookies. HTTP Session
zte# jaqueslondon.co.uk Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. HTTP Session

Unclassified

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie name Provider Purpose Type Expiry
__zlcid jaqueslondon.co.uk Unclassified HTTP Session
__zlcstore jaqueslondon.co.uk Unclassified HTTP Session
app_session gleam.io Unclassified HTTP 27 Days
_mkra_ctxt gleam.io Unclassified HTTP Session
AWSALB zopim.com Unclassified HTTP 6/7 Days
c gleam.io Unclassified HTTP Session
owner_token gleam.io Unclassified HTTP Session
PP-FnwWj gleam.io Unclassified HTTP Session

Website

Our website is built on a platform called Magento which is able to use the following cookies. However jaqueslondon.co.uk do not routinely use all of these cookies, if you are in any way concerned about any of the cookies listed below, please contact us.

Cookie name Purpose
Cart The association with the customer's Shopping Cart
Category_info Stores the category info on the page to load pages faster.
Compare The items in the customer's Compare Products list.
Customer An encrypted version of the shopper's customer ID.
Customer_auth Indicates if the customer are currently logged in to the store.
Customer_info An encrypted version of the shopper's customer group.
External_no_cache Indicates if caching is disabled or enabled.
Frontend The customer's session ID.
Guest-view Determines if guests can edit their orders.
Last_category The last category visited by the shopper.
Last_product The most recent product viewed by the shopper.
Newmessage Indicates whether a new message has been received.
no_cache Indicates if the cache can be used to store information.
persistent_shopping_cart A link to information about the shopper's cart and viewing history.
Recentlycompared Items recently compared by the shopper.
STF Information on products the shopper has emailed to friends.
Store The store view or language chosen by the shopper.
User_allowed_Save_cookie Indicates if the shopper allows cookies to be saved.
Viewed_product_IDs The products recently viewed by the shopper.
Wishlist An encrypted list of products added to the shopper's wishlist.
Wishlist_cnt The number of items in the shopper's wishlist.

Managing Cookies

Cookies should be enabled by default on your browser, so if you have not changed your settings you should expect to be accepting cookies from websites.

Cookies being disabled will limit your experience of jaqueslondon.co.uk and many other websites online. Remember, cookies are not harmful to your computer and our cookies on jaqueslondon.co.uk do not contain any personally identifiable information. If you wish to change your cookie settings we have provided a guide below for you. Please remember, if you do disable your cookies, you can allow cookies from certain approved websites, by adding the website homepage to your exceptions list.

First, find out what your default web browser is on your machine, or the browser you use most often to access the internet.

Find out which internet browser you use

  1. On a PC: click on 'Help' at the top of your browser window and select 'About'
  2. On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)

Opting out of cookies in Internet Explorer

Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.

  1. Choose 'Tools'
  2. Click on 'Internet Options'
  3. Click the 'Privacy' tab
  4. Move the slider to choose your settings
  5. For more detailed privacy settings click on 'Advanced'

Opting out of cookies in Safari

  1. Choose 'Preferences' from Safari menu
  2. Select 'Security'
  3. Cookie settings are shown
  4. Choose your settings

Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.

  1. Click on the 'Tools' menu
  2. Select 'Options'
  3. Click the 'Under the Bonnet' tab
  4. Find the 'Privacy' section
  5. Click 'Content settings'
  6. Click the 'Cookie settings' tab and choose your settings

Opting out of cookies in Mozilla Firefox

You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

  1. Click on 'Menu', then 'Options'
  2. Select 'Privacy'
  3. Select 'Cookies'
  4. Choose your settings

Opting out of Flash Cookies

If you'd like to control the use of Flash Cookies on your computer, Adobe's website offers tools to do this.

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